FAQ

1. What types of trading cards do you sell? 

We Currently offer a wide range of trading cards, including but not limited to:

• Collectible Card Games (e.g., Magic: The Gathering, Pokémon, Yu-Gi-Oh!, etc.)

2. How do I place an order? 

Placing an order is easy! Simply browse our collection online, add your desired items to your cart, and proceed through our secure checkout process. We accept payments via credit cards, and other secure methods.

3. Do you offer international shipping? 

No , we do not offer international shipping, due to the added cost and complexity of international orders.

4. How long will it take for my order to arrive? 

Orders are typically processed within 1-3 business days. Delivery times depend on your location and the shipping method chosen. Domestic orders usually arrive within 3-7 business days, while international orders may take longer.

5. Can I cancel or modify my order? 

You may request your order be canceled at any time once your order is processed and shipped, we are unable to cancel or modify it. If you need assistance, please contact our customer service team as soon as possible, and we’ll do our best to accommodate your request before shipment.

6. What is your return policy? 

We want you to be happy with your purchase! If your item arrives damaged or defective, please contact us within 7 days of receiving your order We do not accept returns on sealed products, such as booster packs.

7. Do you buy trading cards? 

Yes, we do buy trading cards! If you have cards you’d like to sell, please contact us with details about your collection. We are always interested in high-quality, rare, and vintage cards. We offer competitive prices based on the condition and rarity of your cards.

8. How do I know if my card is valuable? Card values are determined by various factors, including rarity, condition, and demand. You can use online price guides, marketplaces, and auction results to get an idea of your card’s value. Alternatively, you can contact us, and we can help assess your card’s worth.

9. Are your cards graded? 

We offer both graded and ungraded cards. Grading is typically done by professional services like PSA, BGS, or SGC. If you’re interested in graded cards, you can filter your search on our website to find them easily.

10. How should I store my cards to keep them in good condition? P

roper storage is key to maintaining the value of your cards. Store cards in protective sleeves, top loaders, or binders to prevent damage. Keep your cards in a cool, dry place away from direct sunlight and humidity to preserve their condition.

11. Do you offer any discounts or promotions? 

We occasionally run special promotions, discounts, and sales events. To stay updated on the latest offers, sign up for our newsletter or follow us on social media!

12. I can’t find the card I’m looking for. Can you help? 

If you're looking for a specific card that isn’t listed on our website, please reach out to our customer service team. We may be able to help you locate it or notify you when it becomes available.

13. How do I contact customer service? 

You can reach our customer service team via email at, sales@traderdanstcg.com. We’re available Monday to Friday, 9:00 AM to 5:00 PM.

14. Do you offer gift cards? 

Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website, and they’re perfect for any trading card enthusiast!

15. Can I cancel my order? 

Yes, as long as your order has not shipped we can cancel it at your request. Please note for Custer requested order cancellations a 3% credit card processing fee is not refunded as Shopify does not refund that to us. If we have to cancel your order due to inventory or pricing issues the 3% fee is refunded

16. Do you guarantee my order when I place it?
No, we do not guarantee that every order will be fulfilled. While we strive to process and ship all orders, we reserve the right to cancel any order at any time for a variety of reasons, including but not limited to:

• Inventory Issues: If a product is out of stock or unavailable after your purchase.
• Fraudulent Orders: If we detect suspicious or fraudulent activity associated with the order.
• Payment Issues: If there is an issue with payment processing.
• Shipping Restrictions: If your shipping address is in a restricted area or region.
• Error in Pricing: In the case of a technical or pricing error on our website. In such cases, you will be notified promptly, and any charges will be fully refunded.
• Business Discretion: In rare cases, we may decide not to proceed with an order if we determine that continuing business would not align with our company’s values or policies.

In any of these cases, you will be notified promptly, and any charges will be fully refunded. We appreciate your understanding.

17. What is your refund policy?
We aim to process all refunds promptly and efficiently. All refunds on our site are processed through Shopify Merchant Services. Once we submit a refund request, Shopify processes it in the order it is received, which typically takes 2-5 business days. After the refund is processed by Shopify, it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank’s processing speeds.

In some rare cases, refunds may take up to 30 days to fully reflect in your account, particularly if there are delays with your bank or financial institution.

If you have any concerns or questions about the status of your refund, please don’t hesitate to reach out to our customer service team, and we'll be happy to assist you.