Orders
Can I cancel my order after I place it?
Yes you may cancel and order at any time up until it have be fulfilled once its been fulfilled and shipped it can not be cancled.
Can I return an order?
No, All sales are final. We do not accept returns for TCG, and Custom made products. In the event that a product is defective we will replace the item in questions at our discretion .
I placed multiple orders can I combine my orders for shipping?
Yes, If you have multiple orders that have not yet shipped please send an email to Sales@traderdanstcg.com with the subject Combine Shipping. We will combine the shipping and provide a store credit for any shipping charges that were over paid for.
Can I order a sealed case of product?
No, we do not offer sealed cases for purchase, We have very strict order limits in place to allow our limited inventory to go farther for customers.
Do you offer Bulk or Wholesale ordering?
No, for the same reason we dont sell sealed cases we do not offer bulk ordering. We have a very limited inventory and to allow as many customers as possible to order we place strict order limits on products.
Shipping
How long does it take orders to ship?
Ordres are processed and shipped in the order they are received. Most orders are shipped in 2-3 Business days. In some rare cases when ordering volume is higher there may be an additional 1-2 business day delay.
Will my order have tracing info?
All orders shipped from us will have tracking numbers and will be provided to you via email or SMS using the info provided at check out.
Do your require a signature for delievery?
For orders over $200 a signature is required for delivery .
Do you offer insurance?
Yes, When you check out you will be given the option to purchase insurance on your order. We highly recommend it as once an order leaves our shop it is no longer our responsibility.
Can I pick up instore?
Yes, during check out you can select inshore pickup and we will notify you when your order is ready for pickup usually within a few hours.
Memberships
Can I cancel my membership?
Yes, you can cancel your membership at any time from your user accounts manage membership tab. Memberships must be canceled 48 hours before the next billing cycle to avoid being billed for the following month.
Can I get a refund on my membership?
No, membership fees are non-refundable once your payment is processed.
Do you offer a trial?
No, because of the way our membership program is structured we do not offer a trial.
How do I change my payment method on my membership?
You can update your payment info in your manage my membership tap under your user account.
General Questions
Are new products factory sealed?
Do you have live agents?
Yes you can reach a real person through email, chat, or via phone during business hours. After business hours you can send and email or chat message and we will respond on the next business day.
Do you have event in store?
Yes we host a wide range of events in store we have a schedule available on our website for all upcoming events.